FAQs

Brand & Products

What does Relief represent as a brand?
Relief focuses on comfort, travel, and relaxation through simple, practical designs.

What products do you offer now?
We currently offer one Travel Hoodie available in three colours.

What makes the Travel Hoodie special?
It features a second inner hood layer that helps you rest or sleep during travel.

Orders

How do I place an order?
Add your item to the cart and complete checkout directly on the website.

Can I modify my order after confirming it?
Order edits are possible only before shipping; please contact us at Contact us.

How do I check the status of my order?
You will receive updates once the order is booked with the courier.

Shipping & Delivery

How are shipping fees calculated?
Shipping fees appear automatically at checkout based on your governorate.

When will my order be delivered?
Delivery varies based on courier activation and location; details here Shipping Policy.

Do you ship to all governorates?
Yes, delivery is available to all areas once our shipping setup is fully active.

Returns & Exchanges

Can I return or exchange an item?
Yes, for defects, wrong items, size issues, or colour differences; details at Refund Policy.

How do I request a return or exchange?
Submit your request through our team by contacting us at Contact us.

What is the return period?
Returns must be requested within the allowed timeframe; learn more at Refund Policy.

Payment

What payment methods are available?
Payment options will appear during checkout based on availability.

Is cash on delivery offered?
Yes, cash on delivery is available for most areas.

Will I receive confirmation after my order?
You will receive confirmation once your order is processed and handed to the courier.